During the COVID-19 gathering restriction periods, the customer is requested to keep on top of gathering restrictions, physical distancing and hygiene recommendations for the safety of your guests and our chefs. We will also maintain strict hygiene practices for food safety and to reduce the spread of the coronavirus. By accepting our booking and confirming, the customer agrees to the these terms and conditions and to agrees to absolve Pizza Alfresco of fault if the restrictions are contravened.
DEPOSIT REFUNDS: If you have a party booked with us and your event falls within a government-enforced lock-down, we will return your deposit via EFT, or we can hold your deposit for 12 months from your original date to reschedule. If your party falls outside the government-enforced shut down period, we will not be re-issuing refunds, but we will be happy to hold your deposit for up to 12 months from your original party date so you can reschedule.
STANDARD TERMS OF SERVICE:
The booking slot remains open until either a written confirmation is received from the customer or a $200 deposit. By confirming or paying the deposit, the customer agrees to the terms on this webpage.
Pizza Alfresco agrees to allocate the booking to the confirming customer.
FINAL DETAILS AND NUMBERS
We will contact the customer 4-5 days before the event to confirm final details and numbers.
This is when the customer's final numbers are required. Once they are received by us, these numbers can increase up to 2 days before the event, but not decrease.
Once final numbers are given, your customer service officer will give you the total price in writing.
Payment via direct transfer (EFT) or credit card (CC has a 1.3% surcharge) is due THREE (3) business days before your event, unless you have arranged to pay cash or cheque at event. A delay in payment may see your catering cancelled. Should you have trouble paying or require a different arrangement, please contact your customer service person as soon as possible.
A receipt is available on request and will be emailed to you after the function.
Customer will provide a firm, relatively flat space for our equipment. Our trailer and oven is almost 2 tonne and the ground needs to support this weight. Pizza Alfresco takes no responsibility for grass or pavement damaged by the weight of our equipment.
Our chefs will take every responsibility to drive (forwards and reverse) with all due care. We will assess the site upon arrival and may require someone to direct us when reversing, which the customer agrees to provide.
The customer agrees to provide a safe working environment for our chefs. Aggressive or confronting behaviour towards our staff will not be tolerated and may see your service terminated during the event without reimbursement.
While our chefs enjoy chatting to our customers while cooking, the customer agrees to not enter the preparation area, nor any guest, for their safety and the safety of the chefs. Also note that a distracted chef may slow your service!
ELECTRICITY AND WATER
Customer agrees to provide access to a standard 230v power point within 20m from the oven, on a functioning circuit that can handle a power usage of approximately two large fridges.
If power is not available, we provide our own generator for a $50 charge.
We can provide an additional extension lead on request, please be sure to give us notice when finalising your booking.
LENGTH OF SERVICE
We will arrive 40-60 minutes before pizza service start time to set up. If your guests are due to start eating at 6:00pm, we will arrive between 5:00 - 5:20pm.
Should there be an unforeseen delay, the customer will be notified as soon as possible. We request the customer keeps their mobile close in the lead up to the event.
We stay until all guests have finished eating (within reason). Average party length: 40 guests or less = 1 to 2.5 hours. 40+ guests = 2 to 3.5 hours.
If the customer wishes for a longer service or is expecting large breaks, this must be arranged in advanced and may incur a higher charge to cover the extra wages.
We recommend timing your pizza service to start 15-30 minutes after guests are due to arrive.
We will provide the plates and serviettes for your function, unless otherwise instructed. Forks will be provided if you order sides.