TERMS AND CONDITIONS OF HIRE

We want your event to be smooth and successful. To do this, it is important both all parties have a clear understanding of expectations. We prepare carefully for your event as per our discussions and emails, and if you change the service format or menu without communicating with us before the party, we cannot be held responsible if your event does not go as planned.
 
When you hire us to cater for your event, it is under the below terms and conditions of contract. When you confirm your booking either in writing in response to our confirmation, or by payment of a deposit, you agree to these terms of hire. Pizza Alfresco will endeavour to communicate by email (preferable) or text message so that both parties have a paper trail for future reference.

We reserve the right to update these terms and conditions at our discretion. It is important to re-read these prior to your event.
 
TERMS:
"Customer" is the person's name on the booking and their representatives.
Last update of these terms: November 2025

1. AVAILABILITY AND TENTATIVE BOOKINGS:
We will supply availability of your preferred date in writing or over the phone. Any proposal emailed to the customer is not a booking and does not guarantee the date. Dates are not booked from phone calls or emails alone. Until the customer receives written confirmation, and/or the non-refundable deposit is received, the date is open for other customers to book.

2. CONFIRMATION, QUOTATION AND DEPOSIT:
2.1 DEPOSIT TERMS: Customer pays a non-refundable deposit to Pizza Alfresco in the amount of $200 within 7 days of mutual acceptance of this Agreement or the date will be re-opened to other customers. If the event does not proceed for any reason or circumstance, other than a default by Pizza Alfresco, the non-refundable deposit shall remain the property of Pizza Alfresco. 'Circumstance' includes, but is not limited to, bereavement, venue issues, poor weather, and/or Acts of God. Paying the deposit means you agree to these Terms and Conditions, and the legal consequences thereof.

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2.2 PAYMENT METHODS: EFT or Visa/Mastercard (1.3% surcharge), 2.2% AMEX.

 

2.3 DEPOSIT: It is at the discretion of Pizza Alfresco to offer a no deposit booking to customers. If your deposit is waived, you will be sent an email containing CONFIRMATION OF BOOKING. You need to respond in writing to this email to secure your spot WITHIN 3 BUSINESS DAYS or you forfeit the space. Replying to this email means you agree with these Terms and Conditions, and the legal consequences thereof.

See 'Cancellations' below for our cancellation policy.

2.4 QUOTATION:
Verbal quotes over the phone are only an estimate, please request a written quote via email. Our quotes remain valid for 30 days after issue. If your requirements change, we will review the quote as necessary. The amount quoted is an estimate based on your numbers at the time of the quotation and may differ from the final amount which will be based on your final guest numbers, menu selection, sides, dietary requirements, generator hire or travel fee. Until your booking is confirmed, this price may change at the discretion of Pizza Alfresco after the 30 days.
 
3.0 PRICES:
The published prices on our website and in our quotes will be subject to change at the discretion Pizza Alfresco. However, the pizza package written estimate issued to you when you lock in your date and receive your confirmation of booking in writing or with a deposit will be honoured until the day of your event even if the published listed prices change, unless in the case of extraordinary circumstances.  Prices that may change are: sides, travel, some dietary requirements, or staff hire, which will be charged at the listed price at the time of the event. You quote will also list if GST is included or excluded.
 
3.1 MINIMIUM PIZZA PARTY SPEND (The least you can expect to pay to hire us):
3.1.1 Family celebrations, parties, birthdays, wakes, private events:
SATURDAY NIGHT (from 3pm) AND PUBLIC HOLIDAYS - $1,400
FRIDAY/SUNDAY NIGHT (from 3pm) - $1,100
ALL OTHER TIMES - $1,030 for Traditional & Half/Half
GOURMET: Extra $50 for Gourmet menu
DECEMBER: $1,200 or $1,500 for Saturday night

3.1.2 Corporate, business, organisations, school events: 
SATURDAY NIGHT: $1,250 + GST
ALL OTHER TIMES (Excl December): $970 + GST
DECEMBER: $1,150 + GST
DECEMBER SATURDAY NIGHT: $1,400 + GST

(Sides, travel, dietary requirements or generator are in addition the minimum amount.)

3.2 EXTRA TIME:
• Events finishing past midnight will incur a $200 per hour service charge (inc GST).

• Events where we are requested to arrive more than 45 mins prior or stay beyond the point where all guests are full will incur a $200 per hour service charge.

• Events longer than 3.5 hours may incur a $200 per hour service charge. Please pre-book your extra time prior to the event.

4.0 PLATES, SERVIETTES AND CUTLERY:
Plates and serviettes are included with each package at quantities of 1-2 per guest. They are made from sustainable and biodegradable materials and are cream in colour. Forks are made from mostly biodegradable materials and are included only if you order sides. Additional cutlery or cups are not included in your package. It is recommended the customer have additional plates available, just in case.
 
5.0 TRAVEL OUTSIDE SYDNEY METRO AND FEES
Travel is included for events within the Sydney Metro basin. Parties beyond Cowan, Springwood, North Richmond, Pitt Town, Sutherland and Narellan will be charged a travel fee quoted per party. We only cater in the Blue Mountains, Southern Highlands, Wollongong, Central Coast (including Mangrove Mountain region) for parties of 100 guests or more + travel fee.

6.0 PAYMENT TERMS:
The final price will be issued once final numbers are known, including any additional charges such as dietary requirements, generator use or travel fees. The final numbers are required no later than FOUR (4) DAYS prior to your event. After this, your numbers can increase but not decrease. If our chefs count more than 5 extra guests attending your event, we may invoice you for those after your event at our discretion.

6.1 Final payment is via (1) Cash or Cheque at the event (2) Visa/Mastercard (1.3 % surcharge), AMEX (2.2% Surcharge). Payment due 2 days before event unless an agreement is made with Pizza Alfresco for a longer term. Cash paid to chef at the event. Invoice and bank details sent via email. 

6.2 Receipts will be sent at our discretion. Please request a receipt if required.

6.3 Outstanding payments past the event or the invoice date will incur 2% late fee per day unless a written agreement is reached with us.

7.0 CANCELLATION:
The Customer understands that upon entering into this contract, Pizza Alfresco is immediately committing time and resources to your event, thus cancellations result in loss of income and other business opportunities. We reserve the right to request compensation in the event of cancellation according to the below terms.

7.1 Deposits Received: We retain any deposit paid if the Customer cancels for any reason. These reasons include, but are not limited to, bereavement, venue issues, change of mind, or unfavourable weather. Payments received over the requested deposit amount may be refunded in the event of a cancellation at the discretion of Pizza Alfresco, with an additional $200 ($400 in total) for events cancelled within 5 days of the event to cover the loss of income.

7.2 No Deposit: Events cancelled with less than 10 days’ notice has a $200 cancellation fee, charged to you with a 7-day payment term. Please understand that as a tiny family business, cancellations cost us thousands every year as we could have filled that spot with another booking, plus we’ve committed time and resources to your event from the first contact. Non-payment of this cancellation fee will forfeit any future catering opportunities with us and we may seek legal remedy. Events cancelled more than 10 days prior to the event, written notice is requested, upon which we will respond, then no further action is required.

7.3 Cancellation On The Day: If the Customer cancels the event on the day for any other reason other than a Bureau of Meteorology warning for catastrophic weather events or other unforeseeable event as defined as 'Act of God', the Customer is liable for the full cost of the event up to the minimum spend as per our email correspondence, as we reserve the right to be compensated for all works conducted. This includes, but is not limited to, reasons such as bereavement, venue issues, unfavourable weather where we could have catered, and change of mind. If the customer has paid in advance, we will retain the money up to the minimum spend and refund any amounts over. If the customer has not paid in advance, we retain any deposits received and Customer will be billed for the full amount up until the minimum spend with 7-day payment terms. Non-payment of this invoice will be rectified through legal remedy.
 
8.0 TERMINATION CLAUSE:

This clause pertains if unforeseeable circumstances cancel the event that are beyond both party's control. If we cannot cater for your event due to severe or catastrophic weather and/or a natural disaster level weather conditions, as determined on the day by Australian Bureau of Meteorology warnings for your area or the Rural Fire Service, or as defined under the definition 'Act of God', both parties will be released from this agreement and any money paid by the Customer will be refunded with $200 retained for our administration expenses.

9.0 WEATHER & FIRE:
Pizza Alfresco can cater in rain and moderate wind. If you cancel your event on the day because of unfavourable weather but we could still have catered, Customer is liable for the full cost of the event up to the minimum spend. Any moneys received will not be refunded and any outstanding amounts will be billed to the customer with a 7 days’ payment term. Non-payment of this invoice will be rectified through legal remedy.
 
In the event extreme weather is predicted, the Customer is requested to make allowances and provision for the welfare of Pizza Alfresco employees. This may include such things as organising adequate shade, supplying water and additional time to allow for extra breaks.
 
9.1 Fire Season: We take fire safety seriously and will not compromise on fire risk mitigation methods. We have a fire ban exemption issued by the RFS that has strict compliance requirements. The Customer agrees to assist Pizza Alfresco to comply with all requirements to ensure the event does not cause a fire outbreak. During fire season, we will not cater in parks or reserves to minimise the risk. On days of heightened fire risk or full fire bans, the Customer must provide a safe venue option away from flammable vegetation or combustible materials, with a hose connected to a working tap provided next to our equipment for quick access. If these are not available when we arrive, the event may be cancelled immediately without notice as we carry limited water supplies. We can provide a copy of the RFS compliance documents prior to party upon request.
 
In the event of cancellation due to non-compliance with the above requirements, Pizza Alfresco will be released from this agreement without penalty and the Customer forfeits any payments already made or will be charged 100% for the event with 7 days’ payment terms. Non-payment of this invoice will be rectified through legal remedy.

10.0 FOOD QUANTITY:
Unless otherwise agreed, our service is all-you-can-eat pizzas within reason. We make enough pizzas for all attendees to eat until they are full, and with a few pizzas remaining. It is not unlimited pizzas. Through experience, we know approximately how many pizzas it will take to feed the guests and make limited accommodations for extra. If we are making more pizzas than is reasonable, we reserve the right to switch to the next course or finish the service. Additional pizzas beyond guests being full shall be charged after the event at $23 per pizza for Traditional, Entree and Dessert pizzas, and $26 for Gourmet.

11.0 STYLE OF SERVICE:
You are quoted for a 'buffet or banquet' self-service style where the guests help themselves from a central table. Hand-made pizza works the best in this format and your party is most likely to run smoothly with this style. If you want a different format (such as cocktail or seated), you must check with us first so we can come prepared. PLEASE NOTE: We cannot do service to individual tables and guests cannot choose their own pizzas. This slows down the service, limits the selection, runs the risk of running out of certain types of pizzas and hinders the smooth running of the event. If you choose a different service format to buffet and do not inform us prior, Pizza Alfresco are absolved from any responsibility if the event does not run to expectations.

12.0 DESSERT:
Once we start dessert, we cannot go back to mains. We will approach you before transitioning to dessert to ensure your guests are full. Please ask for any other pizzas at this point.
 
13.0 SIDES:
We provide enough of each side for your guests to have one generous serving of each. This is how we keep the price lower, as the side dishes are designed to accompany the pizzas, not replace them.
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Important note, as the sides are sometimes placed on the table prior to the pizzas, guests may assume the sides are the main meal and serve themselves too much, not leaving enough for everyone. We strongly recommend guests are informed to only take one portion (to begin with) either with a sign, an announcement or with someone serving. The host acknowledges that should the sides run out early because early guests take more than one serving, Pizza Alfresco will not be held responsible.

14.0 EQUIPMENT, SET UP, COMMERCIAL VENUES:
14.1 Equipment Size:
It is the Customer’s responsibility to check their venue can support the size and weight of our equipment, and that we have access to power and water. See our FAQ page for the dimensions of our set-up and be sure to ask if you have any questions. If we arrive at the venue and we cannot fit, you service will be cancelled without a refund.

 

14.2 Bogged vehicle: If our vehicle gets bogged while on your property, the Customer agrees to pay for the towing fees.

14.3 Oven size and weight: All our ovens are mounted to heavy vehicles and cannot be carried. Backyard access is only available if a large vehicle can comfortably reach it, otherwise we cater from the front of the property.

 

14.4 Smoke: As we have a wood fire that produces smoke, we require a well-ventilated space and cannot cook under cover unless the ceiling is very high.

14.5 Power: The Customer agrees to provide access to power. Our equipment must be set-up within 20 metres of a standard 230v power point. We can bring a generator for an additional $50 if power is not available. We also request access to a tap for hygiene and rinsing – outdoors is preferred.

15.0 VENUE COMPLIANCE:
It is the Customer's responsibility to ensure we are permitted to cater at that venue. Arrangements for security, access after-hours, and permissions must be conducted by the Customer. Should any insurances or other documentation be required for your venue, we require a minimum two weeks’ notice prior to your event to supply the compliance documents.

If we arrive at the venue and we cannot set-up, we may have to cancel with the Customer accepting responsibility and forfeiting any payments made, or will be billed 100% for their event with 7 days’ payment terms. If during the service we are told by authorities to leave prior to your service ending, the Customer likewise accepts responsibility and agrees to pay us the full amount. Failure to pay will be rectified through legal remedy.

16.0 SITE VISITS PRIOR TO EVENT:
We only visit sites prior to the event in exceptional circumstances. We prefer to use Google Street View, or request the Customer provide photos.
 
17.0 SERVICE SET-UP TIME:
It only takes us 10-15 mins to get ready to cater as we arrived with the oven hot and toppings prepared. We will arrive 15-45 minutes in advance of your pizza service time. For example, if you wish to serve dinner at 7pm, we will arrive between 6:15 - 6:45pm.
 
18.0 STAFFING:
1-2 chefs are included in your package. We allocate the number of chefs at our discretion. As part of the service, the chef will bring the pizzas to a table. We welcome assistance from your team or family to carry the pizzas as it speeds up service.

19.0 BEHAVIOUR:
19.1 Our team: We want this to be a great experience for your and our team. Abuse, swearing, unreasonable rude demands, and excessive anger at our staff will not be tolerated and will result in us cancelling our service and the Customer forfeiting any payments made, or being billed 100% with a 7 days’ payment terms. Failure to pay will be rectified through legal remedy.

 

If a Customer feels a staff member has acted in an unprofessional manner, please contact our Customer service representative on 0451115552 and we will make every attempt to resolve any issues. We request you do not leave negative feedback on social media as your first action as we are always willing to discuss matters.

19.2 Preparation area: Customers cannot enter the preparation area for insurance and safety reasons but are welcome to approach the chef from the outside to make requests – if a Customer or guests is injured inside the preparation area, the Customer accepts full responsibility and indemnifies Pizza Alfresco of any damage or loss.
 
20.0 VENUE DAMAGES AND INDEMNITY:
Neither Pizza Alfresco nor any venue booked on behalf of the Customer shall be liable for any loss or damage sustained by the Customer or by any person, firm or corporation supplying any Customer. The Customer shall be responsible for the cost of making good any damage or loss caused to any venue booked on behalf of the Customer and Pizza Alfresco, including buildings, furniture, fittings and equipment arising out of and in the course of the Customer’s events.
 
The Customer uses and occupies any venue booked at their own risk. The Customer hereby indemnifies Pizza Alfresco and agrees to keep Pizza Alfresco indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Pizza Alfresco and/or incurred arising out of injury or damage to any person or property from or during the use of any venue.
 
21.0 CLEANING:
Pizza Alfresco will remove all our equipment from the site, including serving utensils. We do not provide cleaning services for the event which includes picking up party debris and plates. At the completion of the service, we will have one small bag of rubbish and may request the use of a bin at the venue to dispose of this.
 
22.0 DIETARY AND ALLERGEN:
We are not certified as allergen free, so all guests with allergic reactions eat our products at their own risk. Guests with specific dietary requirements are requested to approach the chef to order their custom pizza, then wait by the oven until it’s cooked (usually 5 minutes). This is only suggested for a few guests as it slows service.
 
There may be traces of known allergens in all our products. Guests who experience reactions to allergens eat our food at their own risk. Should an allergic reaction occur, the Customer hereby indemnifies Pizza Alfresco and agrees to keep Pizza Alfresco indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Pizza Alfresco and/or incurred arising out of injury or damage to any person.
 
22.1 Gluten-free: We include gluten-free bases for most of our packages (Additional GF bases: $5 each). Notice is required. DISCLAIMER: We order the bases from a certified gluten-free bakery. However, there will be traces of flour on equipment and oven; this is unavoidable. Please choose alternative arrangements for guests who experience severe reactions to gluten.
 
22.2 Vegetarian/Halal: We can alter the menu if you’d like extra vegetarian pizzas, or even an all-vegetarian menu. We can provide halal-certified meat upon request for the cost of our Customised and Half/Half menu.  The entrees and desserts are already halal compliant, and for the mains, you get seven mixed pizzas with halal-certified meat and vegetarian options.
 
22.3 Vegan/Dairy-free: We can make vegan-friendly or dairy-free pizzas. You have three options: (1) We can make the pizzas cheese-free (2) you can provide a bag of lactose-free cheese (3) we provide dairy-free cheese for additional $6 per guest.
 
23.0 COMPLAINTS OR NEGATIVE FEEDBACK:
We welcome receiving complaints or negative feedback and investigate ALL complaints to the fullest extent. It is very rare we get a dissatisfied Customer as we strive to provide the best service possible from the first booking to the end of the party. In our extensive experience, most problems arise because of a miscommunication or the Customer changes the service style without our knowledge, and we strongly recommend running your ideas by our customer service person prior to the event and remaining communicative with the chef at the event.
     

We respectfully ask you approach us first before leaving low reviews on social media as we are very approachable and reasonable with complaints, and are happy to discuss and resolve matters.

CHANGES TO OUR TERMS AND CONDITIONS:
Pizza Alfresco reserves the right to update or alter the above conditions at our discretion.