TERMS AND CONDITIONS
We want your event to be smooth and successful. To do this, it is important both of us have a clear understanding of what to expect. We prepare carefully for your event as per our discussions and emails and if you do not discuss your service format or menu with us prior to your event, we cannot be held responsible if it results in your event not going as planned.
When you hire us to cater for your event, it is under the below terms and conditions. When you confirm your booking either in writing in response to our confirmation, or by payment of a deposit, you agree to these terms. Pizza Alfresco will endeavour to communicate by email (preferable) or text message so that both parties have a paper trail for future reference.
We reserve the right to update these terms and conditions at our discretion. It is important to re-read these prior to your event.
We will supply availability of your preferred date in writing or verbally. Confirmation of availability is not a booking and does not guarantee the date.
CONFIRMATION AND DEPOSIT:
To lock in your booking, you will be sent an email containing CONFIRMATION OF BOOKING. You need to respond in writing to this email to secure your spot or you may forfeit the space. Confirming also means you agree with these Terms and Conditions.
If you paid a deposit and your event falls during a COVID-19 full lockdown period that bans gatherings of all sizes, we will return your deposit via EFT (excluding the credit card surcharge) less a $20 administration fee ($180), or we can hold your deposit for 12 months from your original date so you can reschedule. If your party is in a gathering restriction period that allows smaller events (such as 20 guests), we will not be re-issuing refunds, but can hold your deposit for up to 12 months from your original party date so you can reschedule.
Pizza Alfresco will provide a quote verbally over the phone and will follow up in writing where possible. This quotation remains valid for 30 days after issue. If your requirements change, we will review the quote as necessary. The amount quoted is an estimate based on your numbers at the time of the quotation, and will may differ from the final amount which will be based on your final guest numbers, menu selection, sides, dietary requirements, generator hire or travel fee. Until your booking is confirmed, this price may change at the discretion of Pizza Alfresco after the 30 days.
The published prices on our website and in our quotes will be subject to change at the discretion Pizza Alfresco. However, the written estimate issued to you when you lock in your date and receive your confirmation of booking in writing will be honoured until the day of your event even if the published listed prices change, unless in the case of extraordinary circumstances. Prices quoted include 10% GST.
MINIMIUM PIZZA PARTY SPEND:
SATURDAY NIGHT (from 4pm) - $1300
SUNDAY NIGHT (from 4pm) & PUBLIC HOLIDAYS - $1000
ALL OTHER TIMES - $900.
(Sides, travel, dietary requirements or generator are not included in the minimum amount.)
Events finishing past midnight will incur a $100 per hour service charge. Events where we are requested to stay beyond the point where all guests are full will incur a $100 per hour service charge.
Plates and serviettes are included with each package. They are made from fully sustainable and biodegradable sugar pulp and are cream in colour. Forks only are included if you order sides, with additional cutlery or cups supplied by the client.
Travel is included in the minimum pricing for events within the Sydney Metro basin. Parties in the Blue Mountains, Southern Highlands, Wollongong, Central Coast (including Mangrove Mountain region), and beyond, will be quoted per party.
The final price will be issued once final numbers are known, including any additional charges such as dietary requirements, generator use or travel fees. The final numbers are required no later than FOUR (4) DAYS prior to your event. After this, your numbers can increase but not decrease. If our chefs count more than 5 extra guests attending your event, we may invoice you for those after your event at our discretion.
Final payment is via (1) Cash or Cheque at the completion of the event (2) Visa/Mastercard (1.3 % surcharge) 3 days before event paid over the phone (3) EFT 3 days before event, the invoice and bank details sent via email.
Outstanding payments past the event date will incur 2% late fee per day unless a written agreement is reached with us.
We have a 7 day cancellation policy. Events cancelled with less than 7 days’ notice has a $200 cancellation fee, charged to you with a 7 day payment term, unless there are exceptional circumstances which can be proven with evidence provided to Pizza Alfresco.
If you have paid a deposit, please see the section on ‘Confirmation, Deposit and Availability’.
See ‘Weather’ for cancellations due to weather.
WEATHER & FIRE:
Pizza Alfresco can cater in rain and moderate wind. If you cancel your event on the day because of unfavourable weather but we could still have catered, any monies paid will not be refunded. If you were paying at the event with cash/cheque, the full amount will be billed to you with a 7 days’ payment term.
If we cannot cater for your event due to severe weather and/or a natural disaster level weather events, as determined on the day as per Australian Bureau of Meteorology warnings for your area, both parties will be released from this agreement and any money paid by the customer will be refunded with $100 retained to cover our food and administration expenses.
In the event extreme weather is predicted, the client must make allowances and provision for the welfare of Pizza Alfresco employees. This may include such things as organising adequate shade, supplying water and additional time to allow for extra breaks.
FIRE SEASON: We take fire safety seriously and will not compromise on fire risk mitigation methods. We have a fire ban exemption issued by the RFS that has strict compliance requirements. The client agrees to assist Pizza Alfresco to comply with all requirements to ensure the event does not cause a fire outbreak. During fire season, we will not cater in parks or reserves to minimise the risk. On days of heightened fire risk or full fire bans, the client must provide a safe venue option away from flammable vegetation or combustible materials, with a hose connected to a working tap provided next to our equipment for quick access. If these are not available when we arrive, the event may be cancelled immediately without notice as we carry limited water supplies. We can provide a copy of the RFS compliance documents upon request.
In the event of cancellation due to non-compliance with these requirements, Pizza Alfresco will be released from this agreement without penalty and the client forfeits any payments already made, or will be charged 100% for the event with 7 days’ payment terms.
Our service is all-you-can-eat pizzas, within reason. It is not unlimited pizzas. Through experience, we know approximately how many pizzas it will take to feed the guests and make reasonable accommodations for extra. However, if we are making more pizzas than is reasonable, we will either move to the next course or stop the service.
STYLE OF SERVICE:
You are quoted for a 'buffet' self-service style where the guests help themselves from a central table. Hand-made pizza works the best in this format. If you want a different change to this format (such as cocktail or seated), you must check with us first so we can come prepared. PLEASE NOTE: We cannot do service to individual tables and guests cannot choose their own pizzas. This slows down the service, limits the selection and runs the risk of running out of certain types of pizzas. If you have a different service format to buffet and do not inform us prior, the customer takes all responsibility for any challenges that may arise.
We provide enough of each side for your guests to have one generous serving of each. This is how we keep the price lower, as the side dishes are designed to accompany the pizzas, not replace them.
Please note, as the sides are placed on the table prior to the pizzas, sometimes guests think the sides are the main meal and serve themselves too much, not leaving enough for everyone. We strongly recommend guests are informed to only take one portion (to begin with) either with a sign, an announcement or with someone serving. The host acknowledges that should the sides run out early because early guests take more than one serving, Pizza Alfresco cannot be held responsible.
EQUIPMENT, SET UP, COMMERCIAL VENUES:
It is the client’s responsibility to check their venue can support the size and weight of our equipment, and that we have access to power and water. See our FAQ page for the dimensions of our set-up and be sure to ask if you have any questions. If we arrive at the venue and we cannot fit, you service will be cancelled without a refund. If our vehicle gets bogged, the customer agrees to pay for the towing fees.
We cannot carry our oven as it is mounted on a trailer that weighs almost 2-tonne. Backyard access is only available if a large vehicle can comfortably reach it, otherwise we cater from the front of the property.
The customer agrees to provide access to power. Our equipment must be set-up within 20 metres of a standard 230v power point. We can bring a generator for an additional $50 if power is not available. We also request access to a tap for hygiene and rinsing – outdoors is preferred.
It is the client's responsibility to ensure we are permitted to cater at that venue. Arrangements for security, access after hours, and permissions must be conducted by the customer. Should any insurances or other documentation be required for your venue, we require a minimum two weeks’ notice prior to your event to supply the compliance documents.
If we arrive at the venue and we cannot set-up, we may have to cancel with the client accepting responsibility and forfeiting any payments made, or will be billed 100% for their event with 7 days’ payment terms. If during the service we are told by authorities to leave prior to your service ending, the customer likewise accepts responsibility and agrees to pay us the full amount. Failure to pay may result in legal proceedings to recover the costs of the event.
SITE VISITS PRIOR TO EVENT:
We only visit sites prior to the event in exceptional circumstances. Otherwise we will use Google Street View, or request the customer provide photos.
SERVICE SET-UP TIME:
We will arrive 15-45 minutes in advance of your pizza service time. For example, if you wish to serve dinner at 7pm, we will arrive between 6:15 - 6:45pm.
The chefs are included in your package. As part of the service, the chef will bring the pizzas to a table. We welcome help to carry the pizzas as it speeds up service but do not expect it.
Events that run longer than 3.5 hours, or where we are requested to stay beyond the point where guests are full, may incur an additional charge of $100 per hour to cover staff costs.
Abuse, swearing or excessive anger at our staff will not be tolerated and will result in us cancelling our service and the client forfeiting any payments made, or being billed 100% with a 7 days’ payment terms (failure to pay will result in legal proceedings to recover the costs of the event). Clients cannot enter the preparation area for insurance and safety reasons but are welcome to approach the chef from the outside to make requests – if a client or guests is injured inside the preparation area, the client accepts full responsibility and indemnifies Pizza Alfresco of any damage or loss.
If a client feels a staff member has acted in an unprofessional manner, please contact our client service representative on 0451115552 and we will attempt to resolve any issues. We request you do not leave negative feedback on social media as a first point-of-call as we are always willing to discuss matters.
DAMAGES AND INDEMNITY:
Neither Pizza Alfresco nor any venue booked on behalf of the client shall be liable for any loss or damage sustained by the client or by any person, firm or corporation supplying any client. The client shall be responsible for the cost of making good any damage or loss caused to any venue booked on behalf of the client and Pizza Alfresco, including buildings, furniture, fittings and equipment arising out of and in the course of the client’s events.
The client uses and occupies any venue booked at their own risk. The client hereby indemnifies Pizza Alfresco and agrees to keep Pizza Alfresco indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Pizza Alfresco and/or incurred arising out of injury or damage to any person or property from or during the use of any venue.
During the COVID-19 pandemic, the customer is requested to keep on top of gathering restrictions, physical distancing and hygiene recommendations for the safety of your guests and our chefs. We will also maintain strict hygiene practices for food safety and to reduce the spread of the coronavirus. By accepting our quote and confirming, the customer agrees to the above and to absolve Pizza Alfresco from any infringements if the restrictions are contravened. If a guest is diagnosed with COVID-19 within 14 days of the event, we must be notified immediately so we can isolate our staff.
Pizza Alfresco will remove all our equipment from the site. We do not provide cleaning services for the event. At the completion of the service, we will have one small bag of rubbish and request the use of a bin at the venue to dispose of this.
DIETARY AND ALLERGEN:
Guests with specific dietary requirements are requested to approach the chef to order their custom pizza, then wait by the oven until it’s cooked (usually 5 minutes). This is only suggested for a few guests as it slows service.
There may be traces of known allergens in all our products. Guests who experience reactions to allergens eat our food at their own risk. Should an allergic reaction occur, the client hereby indemnifies Pizza Alfresco and agrees to keep Pizza Alfresco indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Pizza Alfresco and/or incurred arising out of injury or damage to any person.
We include gluten-free bases for up to three guests included in the price (additional GF guests are $6 per person). Notice is required. DISCLAIMER: We order the bases from a certified gluten-free bakery. However, there will be traces of flour on equipment and oven; this is unavoidable. Please choose alternative arrangements for guests who experience severe reactions to gluten.
We can alter the menu if you’d like extra vegetarian pizzas, or even an all-vegetarian menu. We can provide halal-certified meat upon request for the cost of our Customised and Half/Half menu. The entrees and desserts are already halal compliant, and for the mains, you get seven mixed pizzas with halal-certified meat and vegetarian options.
We can make vegan-friendly or dairy-free pizzas. You have three options: (1) We can make the pizzas cheese-free (2) you can provide a bag of lactose-free cheese (3) we provide dairy-free cheese for additional $6 per guest.
COMPLAINTS OR NEGATIVE FEEDBACK:
We are open to receiving complaints or negative feedback. It is very rare we get a dissatisifed customer as we strive to provide the best service possible. In our extensive experience, most problems arise when the customer has not communicated to us their event's requirements, and so we strongly recommend checking with us prior.
We respectfully ask you approach us first before leaving low reviews on social media as we are happy to resolve any issues you have.
CHANGES TO OUR TERMS AND CONDITIONS:
Pizza Alfresco reserves the right to update or alter the above conditions at our discretion. These conditions are valid as of February 2022.