TERMS AND CONDITIONS
We want your event to be smooth and successful. To do this, it is important both of us have a clear understanding of what to expect.
When you hire us to cater for your event, it is under the below terms and conditions. Agreement to these terms are either by payment of the deposit, or by written confirmation of your booking. Pizza Alfresco will endeavour to communicate by email (preferable) or text message so that both parties have a paper trail for future reference.
CONFIRMATION, DEPOSIT AND AVAILABILITY:
We will confirm availability of your preferred date in writing or verbally. Confirmation of availability is not a booking and does not guarantee the date.
To secure your date, there is a non-refundable deposit of $200, paid via Credit Card (1.3% surcharge $2.60) or direct transfer. During the government-issued gathering restriction periods, we are waiving the deposit and accepting written confirmation. Until either the deposit or written confirmation is received, the booking is not secured and may be given to someone else.
If you paid a deposit and your event falls during a COVID-19 full lockdown period that bans gatherings of all sizes, we will return your deposit via EFT (excluding the credit card surcharge) less a $20 administration fee ($180), or we can hold your deposit for 12 months from your original date to reschedule. If your party is in a gathering restriction period that allows smaller events (such as 20 guests), we will not be re-issuing refunds, but can hold your deposit for up to 12 months from your original party date so you can reschedule.
Pizza Alfresco will provide a quote verbally over the phone and will follow up in writing where possible. This quotation remains valid for 30 days after issue. If your requirements change, we will review the quote as necessary. The amount quoted is an estimate based on your numbers at the time of the quotation, and will may differ from the final amount, which will be based on your final guest numbers, menu selection, sides, dietary requirements, generator hire or travel fee.
Our published prices on our website and in our quotes will be subject to change at the discretion Pizza Alfresco. However, the written or verbal quote issued to you will be honoured until the day of your event even if the published listed prices change, unless in the case of extraordinary circumstances. Prices quoted include 10% GST. Refer to your quote for the prices.
During the COVID-19 gathering restrictions, Saturday night events from 4pm onwards incur an additional fee. See your quote for the prices.
During gathering restrictions, there are no travel charges for parties held within the western Sydney regions from Ryde to Blaxland, Castle Hill, and North Richmond to Narellan. Other areas in Sydney metro incur an extra $30 to cover travel time and tolls. We are not servicing parties outside Sydney Metro until further notice.
When not during COVID-19 gathering restrictions, or when parties of 50 or more are permitted on private premises, we have minimum charges for the pizza component only. Sides are not included in the minimum amount. SATURDAY NIGHT - $1300 ALL OTHER TIMES - $900.
Events finishing past midnight will incur a $100 per hour service charge.
Plates and serviettes are included with each package. They are made from fully sustainable and biodegradable sugar pulp and are cream in colour. Forks only are included if you order sides, with additional cutlery or cups supplied by the client.
The final price will be issued once final numbers are known, including any additional charges such as dietary requirements, generator use or travel fees.
Final payment is via (1) Cash or Cheque at the completion of the event (2) Visa/Mastercard (1.3 % surcharge) 3 days before event paid over the phone (3) EFT 3 days before event, the bank details sent via email upon your request.
An invoice will be issued via email once final numbers and menu is confirmed within 7 days from your event.
Outstanding payments past the event date will incur 2% late fee per day unless a written agreement is reached with us.
We require a minimum of 4 days’ written notice to cancel your event. Events cancelled with less than 3 days’ notice may be billed to you at $200 with a 7 days' payment term, unless there are exceptional circumstances which can be proven with evidence provided to Pizza Alfresco.
If you have paid a deposit, please see the section on ‘Confirmation, Deposit and Availability’.
See ‘Weather’ for cancellations due to weather.
Pizza Alfresco can cater in rain and moderate wind. If you cancel your event on the day because of unfavourable weather but we could still have catered, your deposit will not refunded to cover the loss of ingredients and preparation time and you will be billed 50% of the final cost with 7 days’ payment term.
If we cannot cater for your event due to severe weather and/or a natural disaster level weather events (determined on the day as per Australian Bureau of Meteorology warnings for your area), Pizza Alfresco will be released from this agreement without penalty. If a deposit has been paid, we will retain this to cover the preparation of the food. If no deposit has been received, we will discuss this on a case-by-case basis.
In the event extreme weather is predicted, the client must make allowances and provision for the welfare of Pizza Alfresco employees. This may include such things as organising adequate shade, supplying water and additional time to allow for extra breaks.
Fire season: We take fire safety seriously and will not compromise on fire risk mitigation methods. We have a fire ban exemption issued by the RFS that has strict compliance requirements. The client agrees to assist Pizza Alfresco to comply with all requirements to ensure the event does not cause a fire outbreak. During fire season, we will not cater in parks or reserves to minimise the risk. On days of heightened fire risk or full fire bans, the client must provide a safe venue option away from flammable vegetation or combustible materials, with a hose connected to a working tap provided next to our equipment for quick access. If these are not available when we arrive, the event may be cancelled immediately without notice as we carry limited water supplies. We can provide a copy of the RFS compliance documents upon request.
In the event of cancellation due to non-compliance with these requirements, Pizza Alfresco will be released from this agreement without penalty and the client forfeits any payments already made, or will be charged 100% for the event with 7 days’ payment terms.
QUANTITY OF FOOD:
Our service is all-you-can-eat mains pizzas, within reason. Through experience, we know approximately how many pizzas it will take to feed the guests and make reasonable accommodations for extra. However, if we are making more pizzas than is reasonable, we will either move to the next course or stop the service.
EQUIPMENT AND SET UP:
It is the client’s responsibility to check their venue can support the size and weight of our equipment. If we are catering at commercial premises, it is also the client's responsibility to confirm all arrangements with the venue, including power, where we will park, security, access after hours, and any other arrangements that may hinder our services. See our FAQ page for the dimensions of our set-up and be sure to ask your client service representative if you have any questions. If we arrive at the venue and we cannot set-up in a place with easy access, we may have to cancel with the client accepting responsibility and forfeiting any payments made, or will be billed 100% for their event with 7 days’ payment terms.
We cannot carry our oven as it is mounted on a trailer that weighs almost 2-tonne. Backyard access is only available if a large vehicle can comfortably reach it. If our equipment cannot reach the back yard, we will bring the pizzas to the buffet table from the front of the property.
We only visit sites prior to the event in exceptional circumstances.
We will arrive 30-45 minutes in advance of your pizza service time. For example, if you wish to serve dinner at 7pm, we will arrive between 6:15 - 6:30pm.
We stay for as long as guests are eating. Once guests are full and no longer eating pizza, we pack up and depart. Depending on guest numbers, the menu selected and how fast your guests eat, our parties average 1.5 to 3.5 hours.
The customer agrees to provide access to power. Our equipment must be set-up within 20 metres of a standard 230v power point. We can bring a generator for an additional $50 if power is not available. We also request access to a tap for hygiene and rinsing – outdoors is preferred.
The chefs are included in your package. As part of the service, the chef will bring the pizzas to a table. We welcome help to carry the pizzas as it speeds up service, but it is not necessary.
Events that run longer than 4 hours may incur an additional charge of $70 per hour to cover staff costs.
Abuse, swearing or excessive anger at our staff will not be tolerated and will result in us cancelling our service and the client forfeiting any payments made, or being billed 100% with a 7 days’ payment terms. Clients cannot enter the preparation area for insurance and safety reasons but are welcome to approach the chef from the outside to make requests – if a client or guests is injured inside the preparation area, the client accepts full responsibility and indemnifies Pizza Alfresco of any damage or loss.
If a client feels a staff member has acted in an unprofessional manner, please contact our client service representative on 0451115552 and we will attempt to resolve any issues. We request you do not leave negative feedback on social media as a first point-of-call as we are always willing to discuss matters.
DAMAGES AND INDEMNITY:
Neither Pizza Alfresco nor any venue booked on behalf of the client shall be liable for any loss or damage sustained by the client or by any person, firm or corporation supplying any client. The client shall be responsible for the cost of making good any damage or loss caused to any venue booked on behalf of the client and Pizza Alfresco, including buildings, furniture, fittings and equipment arising out of and in the course of the client’s events.
The client uses and occupies any venue booked at their own risk. The client hereby indemnifies Pizza Alfresco and agrees to keep Pizza Alfresco indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Pizza Alfresco and/or incurred arising out of injury or damage to any person or property from or during the use of any venue.
During the COVID-19 pandemic, the customer is requested to keep on top of gathering restrictions, physical distancing and hygiene recommendations for the safety of your guests and our chefs. We will also maintain strict hygiene practices for food safety and to reduce the spread of the coronavirus. By accepting our quote and confirming, the customer agrees to the above and to absolve Pizza Alfresco from any infringements if the restrictions are contravened. If a guest is diagnosed with COVID-19 within 14 days of the event, we must be notified immediately so we can isolate our staff.
Pizza Alfresco will remove all our equipment from the site. We do not provide cleaning services for the event. At the completion of the service, we will have one small bag of rubbish and request the use of a bin at the venue to dispose of this.
DIETARY AND ALLERGEN:
Guests with specific dietary requirements are requested to approach the chef to order their custom pizza, then wait by the oven until it’s cooked (usually 5 minutes). This is only suggested for a few guests as it slows service.
There may be traces of known allergens in all our products. Guests who experience reactions to allergens eat our food at their own risk. Should an allergic reaction occur, the client hereby indemnifies Pizza Alfresco and agrees to keep Pizza Alfresco indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Pizza Alfresco and/or incurred arising out of injury or damage to any person.
We include gluten-free bases for up to three guests included in the price (additional GF guests are $6 per person). Notice is required. DISCLAIMER: We order the bases from a certified gluten-free bakery. However, there will be traces of flour on equipment and oven; this is unavoidable. Please choose alternative arrangements for guests who experience severe reactions to gluten.
We can alter the menu if you’d like extra vegetarian pizzas, or even an all-vegetarian menu. We can provide halal-certified meat upon request for the cost of our Customised and Half/Half menu. The entrees and desserts are already halal compliant, and for the mains, you get seven mixed pizzas with halal-certified meat and vegetarian options.
We can make vegan-friendly or dairy-free pizzas. You have three options: (1) We can make the pizzas cheese-free (2) you can provide a bag of lactose-free cheese (3) we provide dairy-free cheese for additional $6 per guest.
Should any insurances or other documentation be required for your venue, we require a minimum two weeks’ notice prior to your event to supply the compliance documents.
CHANGES TO OUR TERMS AND CONDITIONS:
Pizza Alfresco reserves the right to alter the above conditions to comply with the restriction requirements. These conditions are valid as of 2nd of October 2020.