Pizza Alfresco Logo Black - NO BACKGROUN

FREQUENTLY ASKED QUESTIONS (FAQ)

The terms and conditions for the hire of our catering services are here.

2021 CORONAVIRUS UPDATE AND POLICIES​

Given the ongoing changes with gathering restrictions, we are not taking deposits for the time being to make it easy for our customers to change. Also, the safety of your guests and our chefs are the most important thing, so we are asking our customers keep on top of the guidelines as you know your guests and layout of the property best. Please don’t hesitate to contact us to chat about the set-up, so we can ensure everyone stays well and fed.

DEPOSIT REFUNDS: If you have a party booked with us, you paid a deposit, and your event falls within a government enforced lock-down that bans gatherings, we will return your deposit via EFT, or we can hold your deposit for 12 months from your original date to reschedule. If your party falls outside outside a gathering ban, but during a time when only smaller parties are permitted (eg, 20 people), we will not be re-issuing refunds, but we can hold your deposit for up to 12 months from your original party date so you can reschedule. Any questions, please send an email to info@pizzaalfresco.com.au.

​WHAT HAPPENS AT THE EVENT? HOW DOES IT WORK?

It can vary, but a general overview of the event is:

  1. We arrive at the venue to set up 30-45 minutes before the time you'd like to start serving the meal.

  2. Our chef will check in with you, confirm place of set-up, and plug in the power.

  3. We will prepare for service and will start making our delicious pizzas when you're ready.

  4. We serve the entrée, then we bring out the mains of your chosen menu on rotation, three (3) pizzas at a time until guests are full and have stopped eating mains.

  5. It takes around 10 minutes to pack away the savoury ingredients and prepare the equipment for the dessert pizzas, which are then served.

  6. When all guests have finished eating and there are left overs, we pack-up and leave. The majority of our parties are last between 1 - 3 hours, depending on guest numbers and menu.

  7. If you haven't paid in advance, the chef will approach you for the final payment.

​WHAT DO I NEED TO PROVIDE?

  • A designated table for us to place the pizzas.

  • Access to a power point. We bring a 20m extension lead to connect.

  • The equivalent of three car parking spaces for our equipment (5 x 7 metres is ideal) on firm, relatively flat space.

  • Access to a tap (outside preferred). During summer, we require a hose attached to comply with our RFS fire ban exemption.

CAN I REDUCE MY MENU TO ONE OR TWO COURSES?

Yes! We are happy to adapt our menu and do less courses for you. For corporate lunches, we find dropping the entrees is a good way to compact the service time. People still eat the same number of pizzas, but they dig straight into the mains which are more filling.

The prices for removing a course are:

  • Two courses with no dessert: $1 discount per head.

  • Two courses with no entrée: No discount (same as three courses)

  • One course: Mains only: $1 discount per head

WHAT AREAS DO YOU COVER?

Until the restrictions have entirely eased, in most cases we are staying within Sydney metro, which is the area between Palm Beach and Cronulla to Camden and Kurrajong. For parties of 100 people or more we may travel to Wollongong, the Blue Mountains and the Central Coast for an additional travel fee. It's not always possible if we have other bookings we have that day, so these parties will need to be booked with plenty of notice.

WHEN DO YOU ARRIVE TO SET UP?

We arrive at the venue 30-45 minutes before the event to set up. Then, the first pizzas, usually entrée, are served at your allocated time. For example, if you have a 7:00pm function, we arrive at the venue between 6:15 - 6:30 with the first pizzas being served fresh and hot at 7:00.

DO YOU HAVE A TIME LIMIT?

Yes and no. You have us until your guests have stopped eating and there are left over pizzas - which for most functions is 1 to 3  hours. While other pizza catering services have a time limit of 3 hours, we are flexible according to your needs. If you're having an all-nighter, we leave you with some for later. If you would like the chefs to stay beyond the point people stop eating, the charge is $100 per hour.

IS THERE A MINIMUM PRICING PER PARTY?

Yes, our minimum prices are:

Saturday night (from 4pm): $1,300 

Sunday night and public holiday: $1,000

Any other time: $900

(This is for the pizza component only; sides, dietary requirements, travel or generator are not included.)

OUR BACKYARD HAS NO DRIVE TROUGH ACCESS. CAN I STILL BOOK YOU?

Absolutely, in fact most of our parties are catered from the front of the house. We can set up in the front yard or on the street and carry the pizzas to where your guests are seated. We can only cater from backyards if it has clear vehicle access. We cannot carry the oven as it is strapped to a trailer and weighs almost 2-tonne. It is up to the customer to check our equipment can fit.

HOW MUCH SPACE DOES YOUR EQUIPMENT NEED?

Our ovens require the following space: OVEN 1: 8 metres x 5 metres   OVEN 2: 11 metres x 3 metres. We have a truck, the trailer (2 metres wide and 2.3 metres high) with the oven, and a marquee beside the trailer which covers the preparation tables.

Please note: the oven is heavy and may sink if taken onto a soft surface; therefore, pavement or hard dirt/grass is necessary. 

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CAN YOU CATER AT COMMERCIAL OR PUBLIC VENUES?

Yes, we can. It's the customer's responsibility to check we have permission to cater, and to make any arrangements with security, or after-hours, or permits. We are happy to provide any documentation you need. Not checking may result in your event being cut short if we're told to move on during service (with no refunds), so we strongly recommend making sure we can cater there.

HOW DO I SECURE THE BOOKING?

During the gathering restrictions and until further notice, securing the booking requires a written response to our confirmation. If you do not reply in writing, you may forfeit your booking.

DO YOU CATER FOR HALAL, GLUTEN-FREE OR OTHER DIETARY REQUIREMENTS?

Yes. Our menu is flexible for those with dietary requirements - some may have a cost. Please see our Menu and Pricing page.  We request those with dietary requirements place their order directly with the chef, then wait beside the oven until it's complete. That way they get it piping hot and fresh. NOTE: there will be traces of gluten, nuts and eggs. While all care will be taken, please be aware there may be some included and guests with allergies eat the pizzas at their own risk.

HOW MANY CHEFS COME TO OUR EVENT?

It depends on the size and layout of your function. For parties of 40 guests or fewer, you may get one chef and for events of 40+ guests, two professional and friendly pizza chefs will be attending your function. Your chef will will bring the pizzas to a table where your guests are located.

HOW MANY OVENS COME TO THE PARTY?

One oven comes to your event with either one or two chefs. However, if you have a lot of guests that need feeding quickly, we can bring a second oven for an extra $500 to cover the cost of the transport and the two chefs. Be sure to book this well in advance to make sure both ovens are available.

I HAVE MY OWN OVEN, CAN YOU COOK IN THAT?

Yes, we can. We require your oven to be lit at least FOUR HOURS prior to the start time and stoked regularly so the oven is hot and ready to go by the time we get there.

DO YOU USE ROLLERS FOR THE PIZZA BASES?

No. Our pizzas are made completely from scratch, including the dough, with our chefs authentically hand-forming and tossing the bases immediately before topping and cooking. This stops the air from being pushed out of the dough which creates a hard flat base. Our pizzas are authentic, old-fashioned Napoli-style.

DO YOU SERVE PIZZAS TO OUR GUESTS? WHAT ABOUT WAIT STAFF?

In the standard packages, we don't provide wait staff. For most events, you will have two chefs: one will stay with the oven and cook, and one chef will cut, then serve the pizzas to a designated table. We've found a buffet-style works the best with ensuring everyone gets fed evenly and quickly.

 

If you're having a cocktail-style function, we can provide wait staff for paid at the event to serve the pizzas for $150 cash ($200 outside Sydney Metro) paid at the event. They stay for the duration of the pizza service only and provide a professional and friendly service to your guests.

DO YOU SUPPLY PLATES, SERVIETTES OR CUTLERY?

Yes. We supply cream-coloured fully-sustainable and biodegradable sugarcane pulp plates and serviettes. Forks are included only when you order sides. We do not provide knives, spoons or cups.

DO GUESTS SELECT THEIR PIZZAS?

Because we serve a huge variety, there is no need for your guests to choose because they bound to find their favourite. For our parties, the menu must be arranged in advance so we bring the right ingredients. If you find a particular pizza is popular, let our chefs know and they'll make more. Good news is we can make small changes to the pizza menu before your function, so be sure to bring it up any changes at your time of booking.

HOW CAN I ENSURE MY GUESTS ARE SAFE FROM FOOD BORNE-ILLNESS?

This is extremely important! We refrigerate our ingredients from time of purchase until it is spread on your pizza. We have a refrigerated transport van, a fridge attached to the oven trailer and a refrigerated pizza ingredients bar. We have seen many mobile pizza businesses use plastic containers placed on ice, which is unacceptable. We are also fully insured for product and public liability.

WHAT FUNCTIONS TO YOU CATER? 

Most of our parties are private at people's homes, but we also do lots of corporate functions and work events. We also do all types of parties: hens', bachelor, birthday, weddings, christenings and more.

DO YOU NEED ELECTRICITY OR WATER?

We definitely require electricity. We will supply all power cables for electricity supply within 20 metres of source. If there is no power source within 20 metres, please let us know so that we can bring a generator ($50). The power source is to run our lighting and refrigeration, which is imperative for food safety.

We bring our own water, but it's helpful to have access to a tap to rinse our dishes after the event. This is not essential.

WHERE IS YOUR FOOD PREPARED?

We have a professional factory set-up with a commercial-grade kitchen which is where the ingredients for your event are prepared. We follow all Food Safety requirements, as necessary to hold our certification.

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