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FREQUENTLY ASKED QUESTIONS (FAQ)

The Terms & Conditions for the hire of our catering services are here.

2022 CORONAVIRUS UPDATE AND POLICIES​

Given the ongoing changes with gathering restrictions, we are no longer taking deposits, just written confirmation. Also, the safety of your guests and our chefs are the most important thing, so we are asking our customers keep on top of the guidelines as you know your guests and layout of the property best. Please don’t hesitate to contact us to chat about the set-up, so we can ensure everyone stays well and fed.

​WHAT HAPPENS AT THE EVENT? HOW DOES IT WORK?

It can vary, but a general overview of the event is:

  1. We arrive at the venue to set up 15-45 minutes before the time you'd like to start serving the meal.

  2. Our chef will check in with you, confirm place of set-up, and plug in the power.

  3. We will prepare for service and will start making our delicious pizzas when you're ready.

  4. We serve the entrée, just enough for your guests to have a few slices each so they don't fill up too much (3-5 mins per round).

  5. We then bring out the mains of your chosen menu on rotation, three (3) pizzas at a time until guests are full and have stopped eating mains.

  6. For dessert, it takes around 10 minutes to pack away the savoury ingredients and prepare the equipment for the dessert pizzas, which are then served. We cannot go back to mains once dessert starts.

  7. When all guests have finished eating and there are a few left overs, we pack-up and leave. The majority of our parties last between 1 - 3 hours, depending on guest numbers and menu.

  8. If you haven't paid in advance, the chef will approach you for the final payment.

Please note: We have provided the above as a guideline for the service that works best with hand-made pizzas. Please read all emails and requirements thoroughly before your event and ask any question you like. We prepare for each event as per the instructions in the emails or our discussions, and if you make a style change without our knowledge, your party may not run as you expect and we cannot be held responsible for the outcome.

​WHAT DO I NEED TO PROVIDE?

  • A designated table for us to place the pizzas.

  • Access to a power point. We bring a 20m extension lead to connect.

  • The equivalent of three car parking spaces for our equipment (5 x 7 metres is ideal) on firm, relatively flat space.

  • Access to a tap (outside preferred). During summer, we require a hose attached to comply with our RFS fire ban exemption.

DO YOU SERVE PIZZAS TO OUR GUESTS? WHAT ABOUT WAIT STAFF?

CHEFS: Included in your package, you will have either one or two chefs who will bring your pizzas to a designated table for a self-service style. Wait staff that serve directly to guests are not provided in the package.

SERVICE FORMAT: A buffet-style (self-service) or cocktail (standing) format works the best with hand-made pizza as it ensures everyone gets fed evenly and quickly, and it allows your guests to have the greatest variety. We cannot do parties where pizzas are delivered straight to individual guest tables as it slows down service, limits pizza selection and may result in some pizza types running out. We also cannot have guests ordering individual pizzas for the same reasons. Please talk to your customer service person if your event requires a different format to buffet.

WAIT STAFF: If you're having a cocktail-style function, we can provide wait staff for paid at the event to serve the pizzas for $150 cash ($200 outside Sydney Metro) paid at the event. They stay for the duration of the pizza service only, and provide a professional and friendly service to your guests. Wait staff cannot serve to individual tables (please see 'SERVICE FORMAT' above) and do not provide an after-party cleaning service.

CAN I REDUCE MY MENU TO ONE OR TWO COURSES?

Yes! We are happy to adapt our menu and do less courses for you. For corporate lunches, we find dropping the entrees is a good way to compact the service time. People still eat the same number of pizzas, but they dig straight into the mains which are more filling.

The prices for removing a course are:

  • Two courses with no dessert: $1 discount per head.

  • Two courses with no entrée: No discount (same as three courses)

  • One course: Mains only: $1 discount per head

WHAT AREAS DO YOU COVER?

We stay predominately within Sydney metro, which is the area between Palm Beach and Cronulla to Camden and Kurrajong. For parties of 100 people or more we may travel to Wollongong, the Blue Mountains and the Central Coast for an additional travel fee. It's not always possible if we have other bookings we have that day, so these parties will need to be booked with plenty of notice.

WHEN DO YOU ARRIVE TO SET UP?

We arrive at the venue 15-45 minutes before the event to set up. Then, the first pizzas, usually entrée, are served at your allocated time. For example, if you have a 7:00pm function, we arrive at the venue between 6:15 - 6:30 with the first pizzas being served fresh and hot at 7:00.

DO YOU HAVE A TIME LIMIT?

Yes and no. You have us until your guests have stopped eating and there are a few left over pizzas, which for most functions is 1 to 3  hours. While other pizza catering services have a time limit of 3 hours, we are flexible according to your needs. If you're having an all-nighter, we leave you with some for later. If you would like the chefs to stay beyond the point people stop eating, the charge is $100 per hour.

IS THERE A MINIMUM PRICING PER PARTY?

Yes, our minimum prices are:

Saturday night (from 4pm): $1,300 

Sunday night (from 4pm) and public holidays: $1,000

Any other times: $900

(This is for the pizza component only; sides, dietary requirements, travel or generator are not included.)

OUR BACKYARD HAS NO DRIVE TROUGH ACCESS. CAN I STILL BOOK YOU?

Absolutely, in fact most of our parties are catered from the front of the house. We can set up in the front yard or on the street and carry the pizzas to where your guests are seated. We can only cater from backyards if it has clear vehicle access. We cannot carry the oven as it is strapped to a trailer and weighs almost 2-tonne. It is up to the customer to check our equipment can fit.

HOW MUCH SPACE DOES YOUR EQUIPMENT NEED?

Our ovens require the following space:

 

OVEN 1: 8 metres x 5 metres

OVEN 2: 11 metres x 3 metres.

FOOD TRUCK: 9 metres x 3.5 metres

We require a minimum heigh clearance of 2.5 metres.

Please note: the oven is heavy and may sink if taken onto a soft surface; therefore, pavement or hard dirt/grass is necessary. 

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CAN YOU CATER AT COMMERCIAL OR PUBLIC VENUES?

Yes, we can. It's the customer's responsibility to check we have permission to cater, and to make any arrangements with security, or after-hours access or permits. We are happy to provide any documentation you need. Not checking may result in your event being stopped without a refund if we're told to move on during service, so we strongly recommend making sure we can cater there.

HOW DO I SECURE THE BOOKING?

Until further notice we are not taking deposits for our bookings, unless you are booking your event more than 12 months in advance. Securing the booking requires a written response to our confirmation. If you do not reply in writing, you may forfeit your booking.

HOW DO THE SIDES WORK?

We provide enough of each side for your guests to have one generous serving of each. This is how we keep the price lower, as the sides are designed to accompany the pizza, not replace it.

Please note, as the sides are placed on the table prior to the pizzas, sometimes guests think the sides are the main meal and serve themselves too much, not leaving enough for everyone. We strongly recommend guests are informed to only take one portion to begin with either with a sign, an announcement or with someone serving. Then they quickly fill up from the delicious pizza.

DO YOU CATER FOR HALAL, GLUTEN-FREE OR OTHER DIETARY REQUIREMENTS?

Yes. Our menu is flexible for those with dietary requirements - some may have a cost. Please see our Menu and Pricing page.  We request those with dietary requirements place their order directly with the chef, then wait beside the oven until it's complete. That way they get it piping hot and fresh. NOTE: there will be traces of gluten, nuts and eggs. While all care will be taken, please be aware there may be some included and guests with allergies eat the pizzas at their own risk.

HOW MANY CHEFS COME TO OUR EVENT?

It depends on the size and layout of your function. For parties of 40 guests or fewer, you may get one chef and for events of 40+ guests, two professional and friendly pizza chefs will be attending your function. Your chef will will bring the pizzas to a table where your guests are located.

HOW MANY OVENS COME TO THE PARTY?

One oven comes to your event with either one or two chefs. However, if you have a lot of guests that need feeding quickly, we can bring a second oven for an extra $500 to cover the cost of the transport and the two chefs. Be sure to book this well in advance to make sure both ovens are available.

I HAVE MY OWN OVEN, CAN YOU COOK IN THAT?

Yes, we can. We require your oven to be lit at least FOUR HOURS prior to the start time and stoked regularly so the oven is hot and ready to go by the time we get there. There is no reduction in price if we cook in your oven.

DO YOU USE ROLLERS FOR THE PIZZA BASES?

No. Our pizzas are made completely from scratch, including the dough, with our chefs authentically hand-forming and tossing the bases immediately before topping and cooking. This stops the air from being pushed out of the dough which creates a hard flat base. Our pizzas are authentic, old-fashioned Napoli-style.

DO YOU SUPPLY PLATES, SERVIETTES OR CUTLERY?

Yes. We supply cream-coloured fully-sustainable and biodegradable sugarcane pulp plates and serviettes. Forks are included only when you order sides. We do not provide knives, spoons or cups.

CAN GUESTS SELECT THEIR PIZZAS OR CAN I DO A SEATED TABLE SERVICE?

Not recommend, except in cases of dietary requirements. Hand-made pizza works best with self-service (buffet) or cocktail style, where we serve a large variety of pizzas quickly and efficently. A seated service does not work well with hand-made pizza as not only does it slow the service, it limits variety and could result in running out of certain toppings. If you would like a different service style, be sure to ask us prior to the event.

HOW CAN I ENSURE MY GUESTS ARE SAFE FROM FOOD BORNE-ILLNESS?

This is extremely important! We refrigerate our ingredients from time of purchase until it is spread on your pizza. We have a refrigerated transport van, a fridge attached to the oven trailer and a refrigerated pizza ingredients bar. We have seen many mobile pizza businesses use plastic containers placed on ice, which is unacceptable. We are also fully insured for product and public liability.

WHAT FUNCTIONS TO YOU CATER? 

Most of our parties are private at people's homes, but we also do lots of corporate functions and work events. We also do all types of parties: hens', bachelor, birthday, weddings, christenings and more.

DO YOU NEED ELECTRICITY OR WATER?

We definitely require electricity. We will supply all power cables for electricity supply within 20 metres of source. If there is no power source within 20 metres, please let us know so that we can bring a generator ($50). The power source is to run our lighting and refrigeration, which is imperative for food safety.

We bring our own water, but it's helpful to have access to a tap to rinse our dishes after the event. This is not essential.

WHERE IS YOUR FOOD PREPARED?

We have a professional factory set-up with a commercial-grade kitchen which is where the ingredients for your event are prepared. We follow all Food Safety requirements, as necessary to hold our certification.

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